Last updated: August 9, 2025
Your privacy is important to us. This Privacy Policy describes how Ithaca Drywall Repair (“we”, “us” or “our”) collects, uses and safeguards your personal information when you visit our website, contact us or use our services. It also explains your choices and rights with respect to your personal information.
1. Scope of This Policy
This policy applies to information we collect from:
- Visitors to our website at ithacadrywallrepair.com (the “Site”).
- Individuals who contact us by phone, email, text message or through web forms to request an estimate, schedule a service or ask a question.
- Customers who engage us to provide drywall repair, installation, finishing, texturing or related services.
We do not sell drywall products or collect payment online. When payment processing is required, it may occur through a third-party payment processor who has their own privacy and security obligations.
2. Information We Collect
2.1 Information You Provide Directly
We collect personal information that you voluntarily provide when you use our contact forms, call or email us, request an estimate or engage our services. This may include:
- Contact information: Your name, phone number, email address and mailing address.
- Service details: Information about the property or project for which you request service, such as location, type of damage and photos you upload.
- Payment information: If you pay by credit card, we may collect billing information through a secure third-party processor. We do not store full payment card numbers.
- Communications: Any information contained in phone calls, emails, text messages or other communications with us.
2.2 Information Collected Automatically
Like many websites, our Site collects certain technical information automatically:
- Usage data: We may collect your IP address, browser type and version, device identifiers, pages viewed, time spent on pages, referring website and navigation paths.
- Cookies and tracking technologies: Our Site uses cookies or similar technologies to remember your preferences, enable basic functions and help us understand how our Site is used. You can control cookies through your browser settings. Declining cookies may limit the Site’s functionality.
2.3 Information from Third-Party Analytics
We may use analytics services (such as Google Analytics) to collect aggregate data about how visitors interact with our Site. This helps us improve the Site and our services. Analytics providers collect information such as how often users visit the Site and what pages they visit. They use cookies and other technologies to provide their services. We do not merge analytics data with personally identifiable information.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Provide and manage our services.
- Respond to inquiries.
- Improve our Site and services.
- Send communications.
- Legal and security purposes.
We will not sell or rent your personal information to anyone. We will not share your information with third parties for their own marketing purposes without your consent.
4. Disclosure of Your Information
We may share your information with:
- Employees and service providers – such as subcontractors, payment processors, or IT support.
- Legal obligations and protection – when required by law or to protect our rights.
- Business transfers – such as a merger, acquisition or sale.
5. Data Security
We implement reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access or disclosure. While we strive to protect your personal information, no method of transmission or storage is completely secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations and resolve disputes. When your information is no longer needed, we will securely delete or anonymise it.
7. Your Choices and Rights
Depending on your jurisdiction, you may have rights regarding your personal information, including the right to:
- Access and review the personal information we hold about you.
- Correct inaccuracies.
- Request deletion (subject to legal obligations).
- Object or restrict processing.
- Opt out of marketing communications.
To exercise these rights, please contact us at the address provided above.
8. Third-Party Links
Our Site may contain links to third-party websites or services not controlled by us. This policy does not apply to those websites.
9. Children’s Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We encourage you to review this policy periodically. If we make material changes, we may notify you by email or through a notice on our Site.
11. Contact Us
If you have any questions about this Privacy Policy, your personal information or our practices, please contact us at:
Ithaca Drywall Repair
Ithaca, NY 14850
Phone: (929) 305-5898
Email: williejiang1@gmail.com